THE HAIR LOUNGE CORNWALL SALON BOOKING TERMS & CONDITIONS

1. Cancellation & Rescheduling Policy
We require a minimum of 72 hours' notice if you need to cancel or reschedule your appointment.

Appointments cancelled or rescheduled with less than 72 hours' notice will be charged at 100% of the service booked.

This policy is in place because appointments are reserved exclusively for each client, and with less than 72 hours' notice we may be unable to offer the appointment to another client.

2. Non-Refundable Booking Fee

If a non-refundable booking fee has been paid to secure your appointment, this fee is non-refundable.

If you cancel or reschedule your appointment with less than 72 hours' notice, the booking fee will be retained and will not be refunded or transferred.

Where our cancellation policy requires 100% of the booked service to be charged, any booking fee already paid will be taken into account and the remaining balance of the service may still be payable.

3. No-Show Policy

If you fail to attend your appointment without providing prior notice, this will be classed as a no-show. A no-show will result in 100% of the booked service being charged.

Repeated no-shows or cancellations may result in future appointments requiring payment in advance or The Hair Lounge Cornwall declining future bookings.

4. Late Arrivals

Please arrive on time for your appointment. If you arrive late, we may need to shorten or amend the service in order to avoid impacting other clients.

Where a late arrival means that the appointment can no longer be carried out, the appointment may be treated as a cancellation and the full service charge may apply.

5. Booking Agreement
By booking an appointment with The Hair Lounge Cornwall, you acknowledge that you have been given access

to these terms and conditions and understand that they apply to your appointment.